Job description


Veterinary Call Handler - Careline


Are you passionate about providing amazing customer service?


Would you like to be part of an exciting new team and office?



At CVS Group we are one of the largest integrated veterinary groups in Europe with over 500 veterinary practice sites across the UK, Ireland and the Netherlands. Alongside veterinary practices, we also operate pet crematoria, laboratories, a distribution centre, an online business and buying groups.


Our Careline Team was created in order to provide a vital service to some of our veterinary practices by acting as the first point of call for customers who want to contact these practices. Due to it's continued success we are now expanding our Careline Team and opening a brand new office in Wetherby.


If you get excited about the idea of being part of something new then this role could be for you!


As a Careline Advisor you will provide dedicated support to a small number of our vet practices. Acting as an extension of the practice teams, you will be responsible for providing first line telephone support to clients and their pets, such as booking appointments and consultations, taking important client and patient information and connecting callers with the relevant practice team members where appropriate (for calls such as patient updates and results).


The Careline Team provide support to our practices between Monday to Saturday and you will help provide this support, working on a rota basis. Alongside this, some infrequent and flexible night work may be available to you in the future.


In return we offer:

  • 5 weeks holiday + bank holidays
  • Generously discounted pet healthcare
  • Enhanced maternity/paternity/adoption leave
  • Pension 
  • Access to a range of flexible benefits to suit your needs – such as subsidised gym membership, cycle to work scheme and discounts and savings through Perxbox


If you are looking for an exciting role where you can make a real difference and provide a great service to both customer and your colleagues, please apply now!


Due to the high number of applications, this role may close early.


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Careline Wetherby
Knight House, Sandbeck Way, Wetherby, United Kingdom, LS22 7BA
  • Salary:
    Salary + Benefits
  • Practice:
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    20 April 2021
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