Job description


Technical Support Nurse - Vet Direct Services

Practice Site:
  • Vet Direct Services

Vet Direct Services

Are you an RVN who wants to use and share your clinical knowledge to support other clinics?


Ready to ditch the scrubs and move to office hours? We have your next job!


At Vet Direct we are looking for a Technical Support Nurse, who can use their nursing experiences to provide technical support across our business. 


Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare.


Working Hours: Monday to Friday 37.5 hours a week, no weekends or evenings. Part-time hours considered for the right candidate.


The key aspects of the role include:

  • Gain and maintain extensive knowledge of our equipment and products
  • Accurately and confidently, deliver technical support and training to customers and sales teams
  • Develop technical support libraries and training videos on the use, maintenance, calibration and troubleshooting of equipment
  • Provide information leaflets on new equipment
  • Supporting the repairs department and liaising with manufacturers to resolve technical queries and warranties
  • Co-ordinating the loan service for equipment 
  • Maintain and share accurate records on equipment that develops faults during warranty period


Skills and experience required:

  • Qualified, preferable Registered Veterinary Nurse 
  • Excellent oral and written communication skills, with use of Microsoft software and Teams
  • Well organised with a methodical approach to prioritising workload
  • Team player with a high level of dedication and a positive outlook
  • A bias and determination to understand and gain hands on experience with the full equipment range
  • Problem solver with an eye for detail


Location: The office is based in Newcastle upon Tyne


In addition to a starting salary of £26,000 per annum FTE, we offer a range of company benefits including;

  • Up to 7 weeks annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave or sell one weeks leave
  • Receive an extra days leave each year in your first 5 years at CVS
  • Company workplace pension scheme
  • Discounted gym membership
  • Cycle to work scheme
  • Save As You Earn
  • Staff discount of services, medication and food
  • Perkbox


Would you like to join our team?

If so, please click apply now and we will be in contact with you shortly.

Close map
Vet Direct Services
Unit 9/10 Gateway West, Newburn Riverside, Newcastle, Northumberland, UK, NE15 8NZ
  • Salary:
    £26,000 FTE + Benefits
  • Practice:
    Vet Direct Services
  • City:
  • Job Type:
    Full-Time, Part-Time
  • Employment Type:
  • Application Closing Date:
    9 September 2022
Some of the benefits
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