CVS Group plc is an AIM listed, international integrated veterinary services provider which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

The opportunity:

As an Infrastructure Engineer, you will be primarily responsible for managing, maintaining and upgrading our core IT infrastructure across our multi national estate.

Your primary objective will be to ensure the reliability, scalability, and security of the organization's infrastructure, while effectively resolving any issues that may arise. You will work closely with cross-functional teams, to ensure seamless integration and support of critical business operations.

You will also be involved in proactive projects to improve our infrastructure and increase efficiencies and ensuring the uptime of our services.

The role is based in the Diss Support Office, using a hybrid approach of 3 days in the office a week.

The responsibilities:

• Act as the point of escalation for BAU operations and project delivery, ensuring timely and effective resolution of complex technical issues.
• Provide support for Exchange, Office 365, Hyper-V, and other Microsoft server stack technologies.
• Attend Change Advisory Board (CAB) meetings, contributing expert advice on infrastructure changes and ensuring smooth implementation.
• Manage and maintain Active Directory (AD), ensuring user accounts, security groups, and permissions are accurately configured.
• Monitor server health and hardware, proactively identifying and resolving potential issues to ensure optimal performance and availability.
• Support MPLS, SD-WAN, Meraki, and other networking technologies, troubleshooting connectivity issues and optimizing network performance.
• Assist with the deployment of new services and solutions, whilst following an ITIL v4 framework.
• Collaborate with the IT Service Desk, providing guidance and support to resolve complex incidents and problems.
• Participate in projects related to service design, service transition, continual service improvement, and operational initiatives.
• Contribute to the operational maintenance of the Configuration Management System (CMS) and ensure accurate and up-to-date data.
• Investigate and diagnose complex issues at a 3rd line level, ensuring effective resolution and minimizing downtime.
• Participate in a planned on-call support rota and occasionally provide essential out-of-hours support as required.
• Ensure all work is logged and time recorded accurately

The skills:

• Proven experience in a senior 3rd line analyst or similar infrastructure support role.
• Extensive knowledge and hands-on experience with Microsoft Windows Server Operating Systems (version 2016 and above), Microsoft Office 365/Exchange 2016, Hyper-V, and Active Directory management.
• Strong understanding of cyber security principles and the ability to promote awareness within the organization.
• Experience supporting enterprise and operational technology networks.
• Project Management Skills
• Strong Windows Server experience
• Hybrid Microsoft Exchange
• Active Directory and Group Policy
• Storage solutions (NAS/SAN/Cloud Storage)
• Microsoft 365 administration
• Cloud technologies (Azure, AWS, SaaS Products)

Desirable skills:

• Relevant certifications (such as MCSE, CCNA, or ITIL) are highly desirable.
• Familiarity with MPLS, SD-WAN, Meraki, and other networking technologies.
• Experience with VOIP technologies
• Previous knowledge of the veterinary industry

Alongside a competitive salary, we are offering benefits including; 6.6 weeks holiday, buy/sell holiday scheme, 1 day extra holiday per year up to 5 years, enhanced, maternity/paternity/adoption leave, generous staff discount on pet care and products and more!