Job description


Customer Service Assistants - Animed Direct

Practice Site:
  • Animed Direct

Animed Direct


An exciting opportunity has arisen for Customer Service Assistants to join our Customer Service Team at Animed Direct. In this role, you will work as part of a team to ensure customer queries and orders are efficiently responded to and resolved.


Animed Direct was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK, as well as managing distribution of a growing number of own-brand medicines to our circa 400 vet practices across the country.


Some of your key duties include the following:

  • Answering customer calls and emails
  • Liaising directly with customers by telephone, consistently providing customer service excellence
  • Resolving emails promptly and efficiently
  • Recording details or enquiries, comments and constructive feedback


To be successful, you will need to be able to demonstrate:

  • Excellent communication skills across all channels including verbal & written Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems
  • Excellent attention to detail
  • The ability to effectively build rapport with customers
  • Customer service experience


Hours of work: Monday - Friday, 9am - 6pm. 


Location: Combination of 3 days working from home and 2 days working in the office in Diss after completion of training.


In addition to a salary of £20,352.80 per annum, we offer benefits including;

  • Up to 7 weeks holiday (with our buy/sell holiday scheme)
  • Access to our industry leading sharesave scheme
  • Enhanced maternity/paternity/adoption leave
  • Heavily discounted pet healthcare
  • Continued professional development
  • A range of flexible benefits such as Perkbox, GymFlex and Cycle to Work to suit your needs


If interested, please click apply now!

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Animed Direct
Owen Road, Diss, Norfolk, United Kingdom, IP22 4ER
  • Salary:
    £20,352.80 + Benefits
  • Practice:
    Animed Direct
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    22 August 2022
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