Job description


Cremation Aftercare Advisor - Valley Pet Crematorium

Practice Site:
  • Valley Pet Crematorium

Valley Pet Crematorium





Do you have good Office Admin skills? Are you highly organised and forward thinking?

If your answer is yes to the above, we want to hear from you!!


This is a rewarding position working alongside the team at Valley Pet Crematorium based in Christow, relocating to Paignton in 2022.

Due to the sensitive nature of our business, we are looking for someone who is kind, compassionate, friendly and confident.

You will be required to speak to owners of deceased pets and give time and support where needed, always acting in a courteous and empathetic manner. The ideal person must have a confident and friendly telephone manner, with good Microsoft office skills and be a great team player.

This is a permanent position working 37.5 hours per week.

9-5 Monday-Friday, with 1 in 4 Saturday mornings and 1 in 4 weeks out of hours rota.


Responsibilities & Duties:  

  • General typing up of documents.
  • Monitoring office stock and supplies, reordering when necessary.
  • Checking cremated ashes and packaging into correct containers.
  • Taking paw prints and fur clippings from deceased pets.
  • Preparing pets for owners to say goodbye at the crematorium.
  • Deal with any queries from customers over the phone and face to face.
  • Printing, photocopying, filing, scanning etc.
  • Producing invoices for general public customers and account veterinary customers.
  • Knowledge of Sage or Microsoft NAV would be beneficial but is not essential.
  • Following up and responding to customers who use our social media platforms to contact us. 


Skills Experience & Attributes Required:

  • Excellent communication skills, both written and verbal.
  • Outstanding telephone manner with the ability to build rapport with customers quickly.
  • Self-motivated and able to work on own initiative.
  • Strong organisational skills, time management and prioritising skills.
  • Ability to work well within a team but also independently.
  • Excellent IT skills with proven confidence in Microsoft Office.


In return, you will receive a range of benefits including:

  • Salary: £18, 895.50 per annum
  • Company discounts.
  • Discounts on veterinary products and services.
  • Access to our sharesave scheme.
  • 5 weeks leave a year plus bank holidays (pro rata)
  • Receive an extra days leave each year in your first 5 years at CVS
  • Buy and sell holiday scheme
  • Company Pension Scheme.
  • Access to great savings through Perk Box.


We promote within and encourage our staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic team to work alongside.

Interested? If you would like to apply, please click 'Apply Now' to include your CV.

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Valley Pet Crematorium
3 Gidleys Meadow, Christow, Exeter, EX6 7QB
  • Salary:
    Salary Plus Benefits
  • Practice:
    Valley Pet Crematorium
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    14 November 2021
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