We have a very exciting project ahead of us!

We have a fabulous, vibrant and talented team and are looking for the next new members to join us on this journey!

The Harrogate Vet opened 5 years ago with a dream to provide individual and exceptional care to our patients and their owners; we have been growing ever since.

We pride ourselves on our high clinical standards and equally high standards of customer service and are looking for two Client Care Advisors to join our team!

This summer we are opening a brand new (and beautiful) practice with state of the art equipment and facilities (including in house emergency care), allowing our team the space and environment to excel.

If you have a passion for providing outstanding Customer Service then this may be the position for you!

The role will involve providing support for our current client care team with:

• patient registrations
• responding to client queries by phone and email
• scanning and uploading patient documentation
• managing outstanding balances
• administration of insurance claims
• administration of our Pet Health scheme
• Assisting with patient referrals

Face-to-face customer service assistance will also be a significant part of the role.

Customer Service is a priority at The Harrogate Vet and we are looking for somebody who has a friendly and approachable demeanour with our clients, whilst also providing them with efficient and timely service.

Each of these roles will be approximately 30 hours per week, and will include an equal share of Saturday work (1 weekend every 4-6 weeks).

The successful candidates will have excellent computer skills, good attention to detail and organisational skills.

We know that benefits are key and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. 

Or, if easier, you can find a list on our careers site CVS Employee Benefits- what we can offer you. (cvsukltd.co.uk) 

Are you passionate about making pets a priority? So are we! Take a look at our short film to recognise the remarkable work that our vets, nurses, care assistants and receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa support or sponsorship, as our non-clinical roles do not meet the criteria set out by the Home Office to be eligible.

Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.

To find out more about us please check out our Facebook and Instagram (theharrogatevet), or email applications@theharrogatevet.co.uk

To apply for this position please click 'Apply Now