Job description


Pet Crematorium Team Member - Silvermere Crematorium

Practice Site:
  • Silvermere Pet Crematorium

Silvermere Pet Crematorium




Do you have good Office Admin skills? Are you highly organised and forward thinking?

If your answer is yes to the above, we want to hear from you!!



This is a rewarding position working alongside the team at Silvermere Haven Pet Cemetery Crematorium.  Due to the sensitive nature of our business, we are looking for someone who is kind, compassionate, friendly and confident.

You will be required to speak to owners of deceased pets and give time and support where needed, always acting in a courteous and empathetic manner. The ideal person must have a confident and friendly telephone manner, with good Microsoft office skills and be a real team player.



The role is Monday to Friday - 40 hours on a permanent  contract, with a fair share in the Saturday morning rota..



Responsibilities & Duties: 

  • Gold Leaf Driving and collection of animals
  • Occasional requirements for collection out of hours.
  • Checking cremated ashes and packaging into correct containers.
  • Deal with any queries from customers over the phone and face to face.
  • Faxing, printing, photocopying, filing, scanning etc.
  • Producing invoices for general public customers and account veterinary customers.
  • Knowledge of Sage or Microsoft NAV would be beneficial but is not essential.
  • Following up and responding to customers who use our social media platforms.
  • To carry out pet burials and attended cremations in accordance with site safety rules & company procedures
  • General typing up of documents.
  • Monitoring office stock and supplies, reordering when necessary.


Skills Experience & Attributes Required:

  • Excellent communication skills, both written and verbal.
  • Outstanding telephone manner with the ability to build rapport with customers quickly.
  • Self-motivated and able to work on own initiative.
  • Self-motivated, eager to learn and willingness to get involved and grow.
  • Strong organisational skills, time management and prioritising skills.
  • Ability to work well within a team but also independently.
  • Excellent IT skills with proven confidence in Microsoft Office.
  • Heavy lifting may be required


In return, you will receive a range of benefits including:

  • Discounts on veterinary products and services.
  • 5 weeks a year holiday + Bank Holidays pro rata
  • Access to great savings through Perk Box.


Interested? If you would like to apply, please click 'Apply Now' to include your CV.

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Silvermere Pet Crematorium
Silvermere Haven, Byfleet Road, Cobham, Surrey, United Kingdom, KT11 1DZ
  • Salary:
    Salary Plus Benefits
  • Practice:
    Silvermere Crematorium
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    31 October 2021
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