Job description


Part Time Veterinary Administrator - Nine Mile Veterinary Group

An exciting opportunity has opened for a Practice Administrator to join our friendly team at Nine Mile Veterinary Group!

This is a part time position working Monday-Friday, 8am-2pm.

You will be customer focused with the ability to manage and prioritise multiple tasks. Good IT skills, high attention to detail and a confident telephone manner are required. We are looking for a strong team player who is also confident working independently, who is able to provide a professional and efficient administration service to our clients, with a first class standard of customer care.

The main responsibilities of the role would include:

  • Responsible for the debt position within the practice, following the debt recovery protocol and proactively taking action to ensure the debt position is fully controlled.
  • Being the point of contact for clients who have queries regarding their invoices or debt and communicating efficiently with clients via all methods – telephone, in person and email.
  • Run weekly reports to determine Healthy Pet Club subscription cancellations/reinstatements for the site, calculating shortfalls where due and contacting clients to collect this.
  • Understand and support the Practice Management team in the implementation of the current Healthy and Safety and COSHH regulations, supporting both compliance and training.
  • Provide a safe and secure environment for all employees and customers through the maintenance of Practice premises.
  • Undertaking and maintaining effective administration processes, protocols and procedures in line with CVS requirements and those of any applicable statutory or regulatory agency.
  • Ensuring, understanding and actively promoting Company led initiatives.
  • Ensure that all documentation is processed as per practice protocol and in a prompt and efficient manner.
  • Daily miscellaneous administration tasks / emails.

In return, we can offer you (pro rata):

  • Salary £10 per hour
  • 6 weeks leave a year (5 weeks plus bank holidays/equivalent) rising to 7.6 weeks leave a year after first 5 years of service (1 extra day per annum based on service)
  • Industry leading enhanced Maternity, Paternity and Adoption Leave pay offering 10 weeks full and 10 weeks half pay!
  • Pension
  • Staff discount scheme on Veterinary bills and products
  • Access to Perk Box offering Entertainment, Travel and Retail discounts
  • Employee Assistance Programme
  • Access to First Aid for Mental Health and Wellbeing Champions across CVS and 300 trained CVS colleagues in this role.
  • Access to a range of flexible benefits to suit your needs – such as subsidised gym membership, and cycle to work scheme

To apply for this position please click 'Apply Now'

Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.

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Nine Mile Veterinary Hospital (Wokingham)
177 Nine Mile Ride, Wokingham, Berkshire, United Kingdom, RG40 4JD
  • Salary:
    Salary in line with NMW + Benefits
  • Practice:
    Nine Mile Veterinary Group
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    7 July 2022
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