Job description


Part-time Customer Service Advisor - Careline

Practice Site:
  • Careline Solihull

Careline Solihull


Are you passionate about providing excellent customer service?


Would you like to be part of a small, friendly and supportive team?


Our Careline Team was created in order to provide a vital service to some of our veterinary practices by acting as the first point of call for customers who want to contact these practices. Due to its continued success, we are now expanding our Careline Team and seeking a Part-time Customer Service Advisor to provide dedicated support to a small number of our vet practices.


Location: Working from home with expectation of days within the office for training and when needed.


Hours of work: Part-time, 32 hours a week over 4 days Tuesdays, Wednesdays, Thursdays and Fridays.


Key duties include:

  • Taking customer orders for medication, pet food, etc.
  • Dealing with customer enquires
  • Contacting customers on cancellation lists
  • Responding to email enquires
  • Administrative duties


The ideal candidate will have a confident telephone manner and full training and support will be provided.    


In return we offer a salary of £16,282.24 per annum and benefits including;

  • Up to 7 weeks holiday (with our buy/sell holiday scheme) + Bank Holidays
  • Enhanced holiday scheme where you get an additional days holiday for every year of service (up to a maximum of 5 additional days)
  • Access to our industry leading sharesave scheme
  • Enhanced maternity/paternity/adoption leave
  • Heavily discounted pet healthcare
  • Continued professional development 
  • A range of flexible benefits such as Perkbox, GymFlex and Cycle to Work to suit your needs


If you are looking for an exciting role where you can make a real difference and provide a great service to both customer and your colleagues, please apply now!

Close map
Careline Solihull
492 Sheldon Heath Road, Birmingham, West Midlands, United Kingdom, B26 2RU
  • Salary:
    £16,282.24 per annum + Benefits
  • Practice:
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    16 August 2022
Some of the benefits
Share this job
Share with linkedin
Share with facebook
Share with twitter
Share with email