Job description

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Part-time Customer Service Advisor - The Pet Crematorium (Lanarkshire)

 

An excellent opportunity to join one of the UK's leading providers of pet cremation services. Based in Lanarkshire, we are now looking to recruit an additional Part-time Customer Service Advisor to join our experienced team.

 

This varied role will encompass working with our team of Aftercare Advisors to provide pet cremation services to pet owners.

 

Within this role you will be working as part of a team, but also predominantly by yourself. We require someone with empathy, strong communication skills and a proven track record of excellent customer service.  

 

The position will involve working 16 hours a week, across evenings and weekends. Further details of the rota will be discussed at the interview. 

 

Responsibilities include:

  • Receive telephone calls from and making telephone calls to pet owner to make arrangement for the cremation of pets
  • Taking payment for the cremation of pets
  • Responding to enquiries/queries from general public and veterinary clients
  • Maintaining a record of calls and financial transactions on Company systems
  • Collecting deceased pets from clients' homes / veterinary practices
  • Attending to pet owners visiting the crematorium in person
  • Preparing pets for viewing
  • Handling pets in a respectful and dignified manner
  • Assisting with the packing, checking and return of pets' ashes
  • Covering our On-Call Gold Leaf Collection Service on a rota system
  • Other ad-hoc duties as and when required

 

In return, you will receive a range of benefits including:

  • £10.50 per hour
  • 33 days' annual leave (including Bank Holidays) pro-rata
  • Staff discount on veterinary products and services
  • Sharesave scheme
  • Company Pension Scheme
  • Access to great savings through Perk Box

 

A driving licence is an essential part of this role.

 

To apply, please click ‘Apply Now' uploading your CV. 


 
 
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Location
The Pet Crematorium - Larkhall
Telford Avenue, Strutherhill Industrial Estate, Larkhall, Lanarkshire, Scotland, ML9 2UN
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  • Salary:
    £10.50 per hour + Benefits
  • Practice:
    The Pet Crematorium (Lanarkshire)
  • City:
    Larkhall
  • Job Type:
    Part-Time
  • Employment Type:
    Permanent
  • Application Closing Date:
    31 May 2022
 
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