Job description


Operations Administration Assistant - North - Support Services

We are currently recruiting for an Operations Administration Assistant to join our Group Administration Team here at CVS on full-time, remote-working basis. 


At CVS Group we are one of the largest integrated veterinary groups in Europe with a turnover in excess of £400M and over 500 veterinary practice sites across the UK, Ireland and the Netherlands. Alongside veterinary practices, we also operate pet crematoria, laboratories, a distribution centre, an online business and buying groups.


Within this role, you will be responsible for the provision of remote administrative and secretarial support, as well as interfacing with all areas of the business, external organisations and individuals, including customers and suppliers. 


Key duties and responsibilities include:

  • First point of contact for the Directors.
  • Proactively manage the Directors' diaries, to include meetings, travel and calls. In particular, organising the Directors' schedules well in advance giving options to minimise travel and time out of the business, whilst taking into account other commitments and urgency, and ensuring all relevant needs are met.
  • Organisation of meetings, venues, events, travel, accommodation and other logistics for the Directors.
  • Arranging, attending and taking minutes at meetings at the request of the Group Administration Manager and/or Directors.
  • Preparation of correspondence.
  • Preparation, editing and distribution of reports, presentations and other documentation in line with the CVS branding and style.
  • Point of contact for queries from Small Animal, Referral and Farm Animal practices.
  • Communication of corporate information to various parties.
  • Assisting with the complaints process ensuring deadlines are met.
  • Maintaining accurate and up-to-date information of practices on the company Site List and other databases.
  • Assisting with on-boarding, ensuring that all necessary forms are completed and equipment ordered.

Skills and experience required:

  • Previous experience supporting directors in a secretarial/PA capacity.
  • Excellent written/verbal communication and interpersonal skills, including the ability to use positive language.
  • Co-operative and solution-focussed, in addition to a strong customer and team focus.
  • Demonstrated high level of organisation & time management skills.
  • Ability to arrange complex diaries with a focus on minimising travel and time out of the business.
  • Ability to take accurate and concise minutes of meetings.
  • Excellent word processing skills (60+ wpm).
  • High level of skill in using technology, including software such as Microsoft Office packages, internet and databases, and technology hardware, such as laptops, projectors, printers, phones, binding machines, etc.
  • Solid numeric and literacy skills.
  • Demonstrated ability to handle information of a sensitive nature and maintain confidentiality at all times.
  • Secretarial or Business Administration qualification or equivalent is preferred.
  • Previous experience in veterinary healthcare or services-oriented environment would be advantageous.
  • A Full UK Driving Licence and own vehicle are advantageous in this role due to travel requirements.


Duration: This is a 3 month fixed-term contract with the potential to be permanent.


Location: This is a remote-working position for someone ideally located in the Midlands or North, with some occasional travel required.


Alongside an attractive salary, by joining CVS you will receive a range of benefits that include:

  • Up to 7 weeks holiday a year + Bank Holidays.
  • Generously discounted healthcare for your pets.
  • Flexible benefits that include subsidised gym membership, cycle to work and savings & discounts through Perkbox.


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Home based role (with travel)
Home based role, Home based role (with travel), United Kingdom
  • Salary:
    Attractive Salary + Benefits
  • Practice:
    Support Services
  • City:
    Home based role (with travel)
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    30 September 2021
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