Job description


Customer Service Assistant - Animed Direct

Animed Direct was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK, as well as managing distribution of a growing number of own-brand medicines to our circa 400 vet practices across the country.

An exciting opportunity has now arisen for a Customer Service Assistant to join our Customer Service Team. In this role, you will work as part of a team to ensure customer queries and orders are efficiently responded to and resolved.

Some of your key accountabilities include the following:

Liaising directly with customers by telephone, email or social media and consistently providing customer service excellence.

Resolving queries and complaints promptly and efficiently. Recording details or enquiries, comments and complaints. Responding to Trust Pilot reviews.

To be successful, you will need to be able to demonstrate:

Excellent communication skills across all channels including verbal & written Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems.

Excellent attention to detail. The ability to effectively build rapport with customers. Customer service experience.

In return, you will receive a comprehensive range of benefits including:

  • A structured 4 week induction plan.
  • Working Hours of Monday to Friday 8am to 5pm and 9am to 6pm on a rolling rota.
  • Company share save scheme
  • 5 weeks annual leave entitlement plus bank holidays.
  • Perkbox, Cycle to work scheme and much much more!

Close map
Animed Direct
Owen Road, Diss, Norfolk, United Kingdom, IP22 4ER
  • Salary:
    Salary + Benefits
  • Practice:
    Animed Direct
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    27 November 2020
Some of the benefits
Share this job
Share with linkedin
Share with facebook
Share with twitter
Share with email