Job description


Customer Service Advisor - The Pet Crematorium (Durham)

Practice Site:
  • The Pet Crematorium - Durham

The Pet Crematoria


An excellent opportunity has arisen to join one of the UK's leading providers of pet cremation services. Based in Durham, we are now looking to recruit an additional Aftercare Advisor to join our experienced team.


This varied role will encompass working with our team of Aftercare Advisors to provide pet cremation services to pet owners. While predominantly office based, this role also entails an element of visiting clients' homes, collecting from veterinary practices and working within the crematorium.


Within this role you will be working as part of a team, but also predominantly by yourself. We require someone with empathy, strong communication skills and a proven track record of excellent customer service.  


The position will involve working 40 hours a week and there will be a requirement to cover the on-call service on a rota system. Further details of the rota will be discussed at the interview. 


Responsibilities include:

  • Receive telephone calls from and making telephone calls to pet owner to make arrangement for the cremation of pets
  • Taking payment for the cremation of pets
  • Responding to enquiries/queries from general public and veterinary clients
  • Maintaining a record of calls and financial transactions on Company systems
  • Collecting deceased pets from clients' homes / veterinary practices
  • Attending to pet owners visiting the crematorium in person
  • Preparing pets for viewing
  • Handling pets in a respectful and dignified manner
  • Assisting with the packing, checking and return of pets' ashes
  • Covering our On-Call Gold Leaf Collection Service on a rota system
  • Other ad-hoc duties as and when required.


In return, you will receive a range of benefits including:

  • Competitive Salary. 
  • 33 days' annual leave (including Bank Holidays) 
  • Additional day holiday for every full year worked (up to a maximum of 5 additional days)
  • Staff discount on veterinary products and services.
  • Sharesave scheme.
  • Company Pension Scheme.
  • Access to great savings through Perk Box.


A clean driving licence is an essential part of this role.


To apply, please click ‘Apply Now' uploading your CV. 

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The Pet Crematorium - Durham
The Willows, Langley Park Industrial Estate, Durham, United Kingdom, DH7 6TX
  • Salary:
    Salary & Benefits
  • Practice:
    The Pet Crematorium (Durham)
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    31 January 2022
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