Job description


Customer Service Advisor - Vet Direct Services

Practice Site:
  • Vet Direct Services

Vet Direct Services


Do you thrive on providing outstanding customer service in a fast paced environment where no two days are ever the same?


Do you want to work in a supportive team where you can make a difference?


If you answered ‘yes' and have previously worked as a Customer Service Advisor or Careline Advisor then we would love to hear from you!


Vet Direct distribute a wide range of products to the veterinary sector – a market that is currently experiencing excellent growth, providing continuous development and new opportunities for the future.  


Our team of dedicated and skilled telephonists support customers in many ways – order taking, answering queries, returns, problem solving and discussing products. You will support the business through utilising sales opportunities and working with our warehouse team and other departments to notice gaps for improvement and share new ideas. No two days will ever be the same.


Location: Vet Direct, Newcastle Upon Tyne


Hours of work: The working hours are 37.5 hours a week across Monday to Friday.


In addition to a salary of £19,500 - £21,000 DOE, we offer a range of company benefits including;

  • Up to 7 weeks annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave or sell one weeks leave
  • Receive an extra days leave each year in your first 5 years at CVS
  • Company workplace pension scheme
  • Discounted gym membership
  • Cycle to work scheme
  • Save As You Earn
  • Staff discount of services, medication and food
  • Perkbox


Full training will be provided and we encourage personal development and learning.


Would you like to join our fantastic team?

If so, please click apply now and we will be in contact with you shortly.

Close map
Vet Direct Services
Unit 9/10 Gateway West, Newburn Riverside, Newcastle, Northumberland, UK, NE15 8NZ
  • Salary:
    £19,500 - £21,000 DOE
  • Practice:
    Vet Direct Services
  • City:
  • Job Type:
  • Employment Type:
  • Application Closing Date:
    20 December 2021
Some of the benefits
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